Terms and Conditions

Terms and Conditions

Effective Date: June 2026

Welcome to Fizbes. By accessing our website and placing an order, you agree to the following Terms and Conditions.

Orders

• All orders are subject to acceptance and product availability.
• Fizbes reserves the right to refuse, cancel, or limit any order at its discretion.
• Customers are responsible for providing accurate contact and delivery information.

Pricing and Payment

• All prices displayed on the website are subject to change without prior notice.
•  Orders will only be processed after payment confirmation where applicable.

Delivery

• Fizbes delivers throughout Rwanda.
• Our maximum delivery time is 2 business days from order confirmation.
• For urgent orders, customers may contact us to arrange immediate delivery, subject to availability.
• Delivery times are estimates and may be affected by circumstances beyond our control, including weather, traffic, public holidays, and operational disruptions.
• The delivery agent may contact the customer to confirm the exact delivery location.

Returns and Refunds

• Returns are accepted only on the same day the order is delivered.
• Return requests made after the delivery day will not be accepted.
• Customers are responsible for all return shipping costs.
• Returned items must be unused and in their original condition.
• Any damage, loss, or reduction in value during the return process is the customer's responsibility.
• Refunds, where approved, will be processed after inspection of the returned item.

Product Information

• Fizbes makes reasonable efforts to ensure that product descriptions, images, and prices are accurate.
• Actual products may vary slightly from website images due to manufacturer updates, screen settings, or other factors.

Limitation of Liability

• Fizbes shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
• Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

Website Use

• Customers agree not to misuse the website, interfere with its operation, or engage in fraudulent activities.
• Unauthorized use of the website may result in legal action.

Privacy

• Customer information is collected and used solely for order processing, delivery, customer support, and legal compliance.
• Fizbes does not sell customer personal information to third parties.

Changes to Terms

• Fizbes reserves the right to update these Terms and Conditions at any time without prior notice.
• Continued use of the website constitutes acceptance of any updated terms.

Contact Information

For questions, support, or urgent delivery requests, please contact:

Email: cfizbes@gmail.com

Phone/WhatsApp: +250 791 513 570

Website: www.fizbes.com